One hour or one year (whichever comes first) of Technical Support is included with the purchase of Speedy Dialer for the original Buyer/User.
Additional Technical Support may be purchased for $50 per hour. Technical Support includes helping User install and learn how to use this software and voice board(s).
Technical Support hours are 8 am to 6 pm (US Central Time Zone), Monday through Friday, except for holidays.
Note: Our technicians and programmers leave at 6 pm Central Time. Help requests received later than 5 pm might not be answered until the next day.
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Our Technical Support website is: http://www.tellacom.net
Software updates, manuals, tutorials, troubleshooting help, and other helpful information can be obtained there. Before receiving technical support, you must first register your product online at: http://www.tellacom.net/register/index.php
Once you have registered, the fastest way to get help is to create your own job ticket at: http://www.tellacom.net/support/login.php
Whenever you need help, but do NOT have access to the Internet, call us at 972-248-0341 and leave a voice message so we can create a Job Ticket for you. A technician will then contact you as soon as he is available. You can also email support at: techsupport@tellacom.net
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